Thank you for shopping with Istanbul Food Pazar. Due to the nature of our products, our refund and return policy is outlined below.
1. General Policy
Because we sell perishable food products, all sales are generally final.
We do not accept returns on food items.
2. Eligible Refunds or Replacements
We may offer a refund or replacement only under the following conditions:
- The item arrived damaged
- The item was incorrect (wrong product shipped)
- The order is missing items
3. Timeframe for Claims
To be eligible for a refund or replacement:
- You must contact us within [2 days] of delivery
- Claims submitted after this period may not be accepted
4. Required Proof
To process your request, you must provide:
- Order number
- Clear photos of:
- The product(s)
- Packaging
- Shipping label
Without proper documentation, we may not be able to approve your request.
5. Non-Refundable Situations
We do not issue refunds for:
- Delays caused by shipping carriers (e.g., FedEx)
- Spoilage due to delayed delivery outside our control
- Incorrect shipping address provided by the customer
- Unsuccessful delivery attempts or unclaimed packages
- Personal taste preferences or dissatisfaction
6. Perishable Product Disclaimer
By placing an order, you acknowledge that:
- Some items are temperature-sensitive
- You are responsible for ensuring timely receipt of your delivery
- We are not responsible for quality issues resulting from delays beyond our control
7. Refund Method
If approved:
- Refunds will be issued to the original payment method
- Processing time may take 5–10 business days, depending on your bank
8. Chargebacks
If you initiate a chargeback without contacting us first:
- We reserve the right to dispute the claim
- Supporting evidence (delivery confirmation, photos, policy acceptance) may be submitted to the payment provider
9. Contact Us
For all refund-related requests, contact:
Istanbul Food Pazar
1500 Main Ave, Clifton, NJ 07011
Email: [email protected]
Phone: +1 973-955-2989
Last Updated: March 2026