Help
Frequently asked questions
The questions we hear most, about ordering, paying, shipping and the market itself. If yours isn't here, call us at +1 973-955-2989 or send us a message.
$100
and up ships free
- No account needed to check out
- Pay with PayPal or a debit or credit card
- FedEx Home Delivery to your door
- Most orders leave within 1–2 business days
Ordering and payment
Do I need an account to order?
No. You can check out as a guest with your email and address. With an account you can keep an address book and see your past orders.
How can I pay?
Through PayPal. Pay with your PayPal account, or, if you don't have one, choose PayPal's debit or credit card option at checkout.
Do you sell to restaurants and other businesses?
Yes. Tell us what you need on our catering and wholesale page and we'll get back to you.
Shipping and delivery
Where do you ship?
From our market in Clifton, NJ to addresses in most U.S. states. We don't ship outside the United States, to U.S. territories such as Puerto Rico, or to military (APO/FPO) addresses. The shipping policy has the full details.
How much does shipping cost?
It depends on how much your order weighs and where it's going. Once you enter your address at checkout, we get the FedEx Home Delivery rate and show it before you pay. Orders of $100 or more, after discounts, ship free.
When will my order arrive?
Most orders leave the market within 1–2 business days; orders placed on a weekend or holiday go out on the next business day. After that it's up to FedEx. Their delivery dates are estimates, and weather or busy seasons can slow things down.
Can I pick up my order at the market?
Not at the moment: online orders all go out with FedEx. You're always welcome to shop at the market in person.
Is there a weight limit?
Yes. FedEx takes up to 150 lb in one package, so checkout can't ship a heavier order. If you reach the limit, split it into two orders. More on the delivery page.
Cold and fresh items
Do you ship refrigerated and frozen food?
Yes. Their product pages say whether they belong in the fridge or the freezer. Make sure someone is home to take the box in, and put those items away as soon as it arrives. In very hot weather, or for some regions, we may hold or limit shipments of cold items.
Is your meat halal?
The meat from our butcher counter is halal. For packaged products from other brands, check the label shown on the product page.
Returns and refunds
Can I return an item?
Because we sell food, sales are generally final and we don't take back food items.
What if my order arrives damaged, wrong or incomplete?
Contact us within 2 days of delivery with your order number and clear photos of the products, the packaging and the shipping label. We'll look into it and may replace the item or refund it. The full rules are in our refund policy.
How are refunds paid?
Back to how you paid: your PayPal account, or the card you used through PayPal. Depending on your bank, it can take 5–10 business days to show up.
The market
Can I shop at your market in person?
Of course. We're at 1500 Main Ave, Clifton, NJ 07011. Open daily, 8 am – 10 pm. Directions and hours
What do you sell?
Turkish groceries and household basics: tea and coffee, cheese and olives, breakfast spreads, baklava and Turkish delight, spices, pantry staples, snacks and more, from brands such as Çaykur, Doğadan, Ülker and Tamek. See all brands
How can I reach you?
Call us at +1 973-955-2989 or email [email protected]. Open daily, 8 am – 10 pm. All contact details